Service

Industry-Leading Service

Pe is your one-stop solution provider for body worn cameras, guiding you through the entire purchasing process from the beginning to the deployment.

  • 01

    Project Information

    Visit key persons in the end-user department with our partner to get a deep understanding of what they require.

  • 02

    Guide User Needs

    Conduct a full range of competitive analysis, share industry insights, and guide user needs.

  • 03

    Solution Presentation

    Provide a professional demonstration of our solutions for the end-user.

  • 04

    Influence Terms

    Influence the technical requirement and commercial terms of the project.

  • 05

    Prepare Proposal

    The pre-sales technical team prepares a professional proposal.

  • 06

    Notice of Awards

    Sign the contract, arrange for the manufacture, and the shipping.

  • 07

    Project Deployment

    Complete the installation, and offer onsite training.

  • 08

    Customer Visit

    Investigate user demands at regular customer visits, enhance the market presence.

Continuous Customer Service Action

Not limiting ourselves with manufacturing body worn cameras, we also work on gathering other helpful data to improve product capabilities.

  • Satisfaction Analysis
  • Real-Time Tracking
  • Quality File Establishment
two workers are analyzing the client satisfactory report

Improved Satisfaction

To aid our continuous improvement in both products and service, we conduct a monthly customer satisfaction analysis based on client feedback. Customer feedback is reviewed, with vital responses kept and addressed to raise the customer satisfaction rate.

have a real-time tracking of customer complaints and appropriate resolution

Real-time Tracking

Customer complaints and appropriate resolution is tracked in real time to gradually increase customer satisfaction. Recorded results are reviewed on a weekly basis and reviewed by our team, highlighting major pain points and achievements.

 The staff establishes the Product quality file to analyze the repair rate of each model

Quality File Establishment

The collected information from complaints and resolutions, along with satisfaction rates, are compiled into a Product Quality File to track the repair rate of each product per month. This helps us maintain the standards we uphold, as well as develop new and improved processes.

Products Always Available for Rapid Deliveries

Dedicated to equipping industries with high-quality body worn cameras, docking stations, DEMS, and accessories at the shortest possible time, Pe always has product stocked in the warehouse and ready for shipment.

  • 60,000 units of body worn cameras
  • 2,000 units of 25-bay docking stations
check the products in stock in the warehouse
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A Huge Marketing & Aftersales Network Stands Behind You

1.5 Million Strong Can't be Wrong

We partner with over 35,000 law enforcement agencies, with 1,500,000 body cameras deployed in the field.